Supported Residential Facilities

Supported Residential Facilities (SRF’s) are accommodation facilities that provide personal care services to more than two people. Personal care can include assistance with showering, medication management, financial management, assistance with feeding and other daily living needs. Many of the residents living in Supported Residential Facilities suffer from mental health or intellectual disabilities.

Residents can access services either from within the facility or through external agencies, as needed, enabling the resident to enjoy a safe, secure and fulfilling lifestyle. Most SRF's are privately operated, and vulnerable adults living in this type of facility fund their own accommodation and care.

The Supported Residential Facilities Act 1992 defines a supported residential facility as ‘a premises at which, for monetary or other consideration (but whether or not for profit), residential accommodation is provided or offered together with personal care services (other than for members of the immediate family of the proprietor of the facility) Council monitors and licenses these facilities to ensure adequate standards of care and accommodation are met.

Complaints regarding issues with supported residential facilities should initially be addressed with management. Unresolved concerns may be referred to an Environmental Health Officer by lodging a Customer Request.

Further information on the relevant legislation, please see the following links:

Licensing and Auditing

The City of Port Adelaide Enfield is responsible for licensing and regulating Supported Residential Facilities (SRF’s) within its jurisdiction.

To apply for a supported residential facility licence an `Application for a Licence of a Supported Residential Facility’ is required to be completed and accompanied with the prescribed fee of $75.00. Please be advised that the application to Council does not override any other Council requirements. It is recommended that contact be made with Council with respect to zoning restrictions, planning consent (if necessary) and other local regulations.

To transfer a supported residential licence an `Application for Transfer of Licence of a Supported Residential Facility’ form is required to be completed and accompanied with the prescribed application fee of $75.00. In addition to the application for the transfer of a licence, an `Application for Approval as Manager for a Supported Residential Facility’ form (if a person other than the proprietor is to manage the facility) is also required to be completed. A minimum of eight (8) weeks is required for Council to consider the application. Upon approval, an annual licence fee of $350.00 is required to be paid within seven (7) days after the licence has been approved.

Council is also responsible for ensuring that a number of principles relating to the management and administration of facilities are monitored and enforced. The facility must have an approved Acting Manager if the manager is absent from the facility for more than 7 days. An Acting Manager must be approved by the licensing authority on the following prescribed form accompanied with the relevant documentation ‘Application for a Person to be Acting Manager of a Supported Residential Facility’.

There are a number of prescribed documents the facility must have in place which must meet the requirements of the Supported Residential Facilities Act 1992 and Supported Residential Facilities Regulations 2009. These prescribed documents include a Prospectus, and for each resident at the facility, a Resident Contact and Service Plan and Schedule 3 is required.

Authorised Officers conduct audits at each facility, whereby licenses are re-issued if all requirements are met to a satisfactory standard. During annual audits all documentation is reviewed and the standard of cleanliness, maintenance and care for residents are also assessed. Any non-compliances with the Act and Regulations identified during the annual audit are imposed as conditions on the licence and must be addressed during the licensing period.

For existing facilities an `Application for Renewal of Licence of a Supported Residential Facility’ form is required to be completed accompanied with the prescribed fee of $75.00, no less than 12 weeks before the date of expiry of the current licence.

Complaints regarding issues with supported residential facilities should initially be addressed with management. Unresolved concerns may be referred to an Environmental Health Officer by lodging a Customer Request.

For further information on this topic, or if you have any questions, please call our helpful Customer Services team on 8405 6600 or send us an email.
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