Council welcomes feedback about its services at any time, but particularly if you have a concern or complaint about the way that we have provided a service. If you are dissatisfied with a product or service delivered by the Council, its staff or a third party that represents the Council, you may wish to complain about the matter.
We are always working on improving ways that customers and community members can communicate with us. Council is committed to the principles of transparency and fairness when handling customer compliments, requests and complaints. You may wish to contact Council regarding a general matter, the standard of a service or in relation to Elected Members, Council employees, Council Volunteers or a supplier or contractor acting on behalf of the Council.
Regardless of the method you chose to contact us by, you can expect to
In return, we ask that you treat our Elected Members, staff, volunteers and representatives with the same courtesy and respect. Vexatious, malicious or discriminatory behaviour towards any Council officer will not be tolerated. Council keeps a record of reports received each year and improvements that have been made as a result of complaints received. You can find more information about complaints received by Council in our Annual Report.
Our Public Integrity Guide outlines your options should you wish you wish to compliment, or make a complaint about Council. The types of contacts detailed within the Guide include:
If you wish to make a complaint online, please use the 'Online services' link below.