The Local Government Act 1999 requires the Council to adopt a rating policy for each fiscal year in conjunction with the declaration of rates. The Act includes some matters that must be included in the policy. The Council must ensure that an abridged or summary version of its rating policy accompanies each rate notice sent to ratepayers. A rate cannot be challenged on a ground based on non-compliance with the requirements of that part of the Act or a policy under that part of the Act.

Payment of Rates

Rates payments are due to be made in full or in four quarterly instalments due in September, December, March and June each year. Accounts will be sent at least 30 days before each instalment falls due.

Rates may be paid by the following methods:

  • Council website via Online Services
  • BPay (BPay biller code - 18192, reference number - refer Rate Notice)
  • Direct Debit (quarterly)
  • By phone 1300 012 401
  • By mail
  • In person at Council service centres

Full payment options are detailed on your rates notice. 

Port Adelaide Enfield Council rate using the minimum charge method.  In 2017-2018 the minimum rate was set at $816.

Change of Address

Any changes to your mailing address for the delivery of the Rate Notices must be made in writing. Council will no longer accept changes by telephone. Changes can only be made by the property owner or ratepayer or someone granted with the authority to do so by the property owner.

Changes can be made by emailing customer.service@portenf.sa.gov.au or by using the change of address link below.

Request a Duplicate Rate Notice

Copies of previous financial year Rate Notices issued for your property can be requested using the link below.  A fee of $10 is payable for each Rate Notice outside the current financial year that is requested.  Payments can be made by calling Customer Service on (08) 8405 6600 or on collection of the Rate Notices


Any ratepayer who is experiencing difficulty in meeting the due dates of payment, which are in September, December, March and June each year, MUST contact Council on (08) 8405 6600 to discuss a possible alternative payment arrangement.

Alternative payment arrangements may be made with you, but must be within Council guidelines and procedures.

All arrangements are strictly confidential.

When ratepayers experience difficulties in making payment of their rates on time, Council generally suggests other options to consider in order to hold off legal action.

With these suggestions Council is trying to work with you to ultimately avoid action pursuant to Section 184 of the Local Government Act 1999

  • Contact superannuation fund - advise and provide information to the fund that financial hardship is being experienced, and that super funds need to be drawn on.
  • Contact mortgagee and discuss financial hardship, and that assistance is required regarding overdue rates.
  • Contact family and friends for assistance.

If you have any concern’s regarding rates payments please do not hesitate contacting Council’s finance department to have your questions answered.

Adelaide and Mount Lofty Ranges Natural Resources Management Board

Linear Park
The Adelaide and Mount Lofty Ranges (AMLR) Natural Resources Management Board was formed under the Natural Resources Management Act 2004 to manage, protect and in some cases, restore the region's precious natural resources.

Natural resources management, or NRM, is about ensuring that we wisely manage and protect what we still have and, where we can, restore what's been lost. The NRM Levy funds this vital work.

Who Pays the Regional NRM Levy?

Everyone who lives and works in the region has an impact on the environment.  As such, we all share a responsibility to take care of our precious soil, water, landscapes, marine environments, native animals and plants and ecosystems. Your contribution through the NRM levy will help to fund the vital work needed to care for and enhance these environmental assets.

Council collects the NRM levy on all rateable properties on behalf of the NRM Board.  Details of the Levy are provided on Rate Notices under the heading "Particulars of Rates and Charges" where it is listed as "Separate Rate-Regional NRM Levy".  The Levy is included in the total Balance shown on each Rates Notice.

The NRM Levy is a State tax.  For further enquiries please call the Adelaide and Mount Lofty Ranges NRM Board on (08) 8273 9100 or visit their website.

Late Payment of Rates

In accordance with Section 186 of the Local government Act 1999 If an instalment is not paid on or before a due date on which it falls due, the instalment will be regarded as being in arrears, and a fine of 2% of the amount of the instalment is payable. A further penalty at the prescribed interest rate is added to any unpaid rates each month they continue to be unpaid.

To assist in alerting you to any unpaid rates, we issue a Notice of Overdue Rates after the instalment is due and remains unpaid.

As a matter of practice Council encourages ratepayers who are in arrears to communicate with the Council to arrange a flexible approach to debt recovery.

Payment arrangements can be negotiated.

A continued failure to pay outstanding rates will result in Council commencing action to recover debt in accordance with the Local Government Act 1999, Council Policy and conventional debt collection practices. Advice of Council taking recovery action also appears on the reverse side of Council’s rate & overdue rates notice.

If Council does not receive a response to the quarterly rate notices, notice of overdue rates and other communications the matter will be placed in the hands of Council’s Debt Collection Agency.

Council’s Debt Collection Agency will issue an Intention to summons letter this gives advice that should payment not be made within 10 days, Council will consider legal action to pursue the debt.

Should the debt remain outstanding at the expiration of 10 days, Council will commence recovery proceedings by lodging a Claim in the jurisdiction of the Magistrates Court. This will result in additional costs to the ratepayer.

Where there is no response within the prescribed 21 days to the service of a Claim Council will request for an Investigation Summons to be issued. This will require the ratepayer to appear before the Court and provide details of their financial circumstances and ability to pay. The court will then make an order for payment.

When we receive an overdue rates payment, we allocate the funds in the following order:

  • to pay any costs awarded in connection with court proceedings;
  • to pay any interest costs;
  • to pay any fines imposed;
  • to pay rates, in chronological order (starting with the oldest rate account).
  • Please note that the court order is only for the amount on the Investigation Summons, and that all future rates quarters will still be due on or before the dates provided on each notice.

Sale of Land for Non-Payment

The Local Government Act allows a Council to sell any property where rates have been in arrears for three years or more. The sale process is pursuant to Section 184 of the Local Government Act 1999.

We are required to formally notify the owner in writing of the details and amount outstanding for the property, and our intention to sell the land. We will also notify the mortgagee of the property of our intention.

If Council has not received payment of the outstanding amount within one month from the date of the letter, then Council will proceed to implement the sale process.

The City of Port Adelaide Enfield enforces this procedure.

The City of Port Adelaide Enfieldprides itself on treating each ratepayer equally, and will always try to work with you to resolve your rates arrears within Council guidelines and procedures.

Postponement of Rates for Seniors Card Holders

The Local Government Act provides the option for Seniors Card holders to apply to postpone, on a long-term basis, part of their Council rates. The deferred amount is subject to a monthly interest charge, with the accrued debt being payable on the disposal or sale of the property. However, the debt may be paid at any earlier time at the ratepayer's discretion.

New Haven Village Water Management

Council declares a separate rate for the purpose of supporting the New Haven housing development that trialled new technology in energy efficiency, environmentally friendly materials and on site treatment and reuse of domestic waste water that is considered to be of benefit to the land and occupiers of the land.

A separate rate is declared in respect to each allotment contained within Deposit Plan No. 42580 comprising the New Haven Village at North Haven. There are 62 allotments within the Village area.

For further information view the attachments below:

Residential Building Rebate

If you are building a residential property on land rated as “Vacant Land” for the current financial year and can demonstrate that building works have substantially commenced (the concrete footings have been poured), you may be eligible for a rate rebate. Please select "Online request for Construction Rate Rebate” for your application to be considered. Refer “Rates Services – Rebates".

For further information on this topic, or if you have any questions, please call our helpful Customer Services team on 8405 6600 or send us an email.
Copyright (c) 2015 City of Port Adelaide Enfield